1. Introduction

Welcome to Boreal Spine And Sport! This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of users who opt into our SMS communication services. By engaging with our SMS services, you consent to the practices described in this policy.

2. Information We Collect

• Directly Provided Information: When you opt into our SMS services, we collect your phone number, name, andany other information you provide through our opt-in forms or interactions.

• Automatically Collected Information: We may collect data on how you interact with our SMS communications,such as message delivery status, opt-out requests, and interaction metrics.

3. How We Use Your Information

• We use the information you provide solely for the purpose of managing your appointments. This includes sending appointment reminders, scheduling new appointments, and answering questions you have about services.

4. Information Sharing

• Third-Party Services: We do not share your mobile opt-in information with third parties for marketing orpromotional purposes. However, we may engage third-party services for technical support (e.g., message delivery),but these services are bound by confidentiality agreements to protect your data.

• Legal Compliance: We may disclose information if required by law or in response to valid requests by publicauthorities (e.g., a court or a government agency).

• All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose

5. Data Security

• Protection Measures: We implement industry-standard security measures to protect your data from unauthorizedaccess, alteration, disclosure, or destruction.

• Data Retention: We retain your data only for as long as necessary to fulfill the purposes outlined in this policy,unless a longer retention period is required by law.

6. Your Rights

• Access and Correction: You have the right to access, correct, or delete your personal information held by us. Youcan also request information on how we use your data.

• Opt-Out: You can opt-out of receiving SMS communications at any time by replying with STOP or CANCEL following the unsubscribe instructions provided in our messages. After unsubscribing you will receive a final SMS to confirm you have unsubscribed and we will remove your number

• You can send HELP for additional assistance, and you will receive a text including our phone number, email and website. We are here to help you. 

• Non-sharing clause: we do not share your data with third parties for marketing purposes. Boreal Spine And Sport will not sell, rent, or share the collected mobile numbers.

7. SMS Opt-In Process

• Explicit Consent: We require explicit consent for all SMS communications. This consent is obtained through clearopt-in mechanisms where you acknowledge and agree to receive messages from us.

• Information Provided: Before opting in, you will be informed about the nature of the messages, the frequency,and how to opt-out.

• For assistance, reply HELP or contact support at 204-815-5652

8. Changes to This Policy

• Updates: We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes via SMS or by updating this page.

9. Contact Us

For any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@borealspine.com

• Phone: 204-815-5652

10. Commitment to Privacy

Boreal Spine And Sport is committed to respecting your privacy and ensuring your personal information is handled with the utmost care and in compliance with all applicable laws and regulations.

11. MESSAGE AND DATA RATES MAY APPLY.

Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

• Messages are recurring and message frequency varies.

Please see our Terms And Conditions